Can We Give America a Raise?: Press One for Better Service. Matthew Yglesias.
by Yglesias, Matthew; ProQuest Information and Learning Company.
Series: SIRS Enduring Issues 2005Article 48Business. Publisher: American Prospect, 2004ISSN: 1522-3191;.Subject(s): Call centers | Communications Workers of America | Consumers -- Attitudes | Customer services | Employees -- Attitudes | Quality of work life | Telecommunication | Unskilled laborDDC classification: 050 Summary: "Squeezed by corporate managers, call centers have been exasperating consumers and workers alike....After a roughly 20 percent annual growth during the 1990s, call centers now employ an estimated 3 percent of the American workforce, and almost everyone has contact with at least one fairly regularly. By and large, it's a dismal experience for both parties." (AMERICAN PROSPECT) This article discusses employment problems in the customer service industry.| Item type | Current location | Call number | Status | Date due |
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High School - old - to delete | REF SIRS 2005 Business Article 48 (Browse shelf) | Available |
Articles Contained in SIRS Enduring Issues 2005.
Originally Published: Can We Give America a Raise?: Press One for Better Service, Jan. 2004; pp. 47-49.
"Squeezed by corporate managers, call centers have been exasperating consumers and workers alike....After a roughly 20 percent annual growth during the 1990s, call centers now employ an estimated 3 percent of the American workforce, and almost everyone has contact with at least one fairly regularly. By and large, it's a dismal experience for both parties." (AMERICAN PROSPECT) This article discusses employment problems in the customer service industry.
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