Fish! : a remarkable way to boost morale and improve results / Stephen C. Lundin, Ph.D., Harry Paul, and John Christensen ; foreword by Ken Blanchard, Ph.D., co-author of The One Minute Manager.
by Lundin, Stephen C; Paul, Harry; Christensen, John.
Material type:
BookPublisher: New York : Hyperion ; c2000Edition: 1st ed.Description: 112 p. ; 22 cm.ISBN: 0786866020.Subject(s): Employee motivation | Customer services | Personnel -- Motivation | Service a la clienteleSummary: Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day. Imagine an environment in which people are truly connected to their work, to their colleagues, and to their customers. In this engrossing parable, a fictional manager is charged with the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team. Across the street from her office is Seattle's very real Pike Place Fish Market, world famous and wildly successful thanks to its fun, bustling, joyful atmosphere and customer service. By applying ingeniously simple lessons learned from the actual Pike Place fishmongers, our manager learns how to energize those who report to her and effect an astonishing transformation in her workplace. --- Addressing today's work issues (including employee retention and burnout) with an engaging metaphor and an appealing message that applies to any sector of any organization, "Fish!" offers wisdom that is easy to grasp, instantly applicable, and profound -- the hallmarks of a true business classic.
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| PRO 649 NEW Generation risk : | PRO 649 ROS Our special child / | PRO 650.1 MIN How to say it for women / | PRO 658.3 LUN Fish! : | PRO 658.4 AND The busy manager's guide to successful meetings / | PRO 659.2 MEE Communicating with the public : | PRO 796.54 PET Peterson's summer fun : |
Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day. Imagine an environment in which people are truly connected to their work, to their colleagues, and to their customers. In this engrossing parable, a fictional manager is charged with the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team. Across the street from her office is Seattle's very real Pike Place Fish Market, world famous and wildly successful thanks to its fun, bustling, joyful atmosphere and customer service. By applying ingeniously simple lessons learned from the actual Pike Place fishmongers, our manager learns how to energize those who report to her and effect an astonishing transformation in her workplace. --- Addressing today's work issues (including employee retention and burnout) with an engaging metaphor and an appealing message that applies to any sector of any organization, "Fish!" offers wisdom that is easy to grasp, instantly applicable, and profound -- the hallmarks of a true business classic.
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