Consumers Get Cloudy Picture of Complaints. Peter Lewis.
by Lewis, Peter; ProQuest Information and Learning Company.
Series: SIRS Enduring Issues 2006Article 65Business. Publisher: The Seattle Times, 2004ISSN: 1522-3191;.Subject(s): Better business bureaus | Business enterprises | Chief executive officers | Consumer complaints | Consumer education | Consumer protectionDDC classification: 050 Summary: "It's practically a mantra for consumers: Check with the BBB. Advice columnists, consumer advocates, even law-enforcement types tell us to consult the Better Business Bureau when poised to select a cellphone company, hire a plumber or buy a car. And consumers obviously take the advice to heart: They seek information from the local bureau 6,500 times a day." (THE SEATTLE TIMES) The author compared the Oregon and Western Washington BBB to others around the country and discovered that the regional agency is providing "sketchy data about grievances."| Item type | Current location | Call number | Status | Date due |
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High School - old - to delete | REF SIRS 2006 Business Article 65 (Browse shelf) | Available |
Articles Contained in SIRS Enduring Issues 2006.
Originally Published: Consumers Get Cloudy Picture of Complaints, Nov. 28, 2004; pp. A1+.
"It's practically a mantra for consumers: Check with the BBB. Advice columnists, consumer advocates, even law-enforcement types tell us to consult the Better Business Bureau when poised to select a cellphone company, hire a plumber or buy a car. And consumers obviously take the advice to heart: They seek information from the local bureau 6,500 times a day." (THE SEATTLE TIMES) The author compared the Oregon and Western Washington BBB to others around the country and discovered that the regional agency is providing "sketchy data about grievances."
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